Refund Policies

Overview

As a service and support-based IT company, Nexovah's work involves dedicated expert allocation and project planning from the moment an engagement begins. Because of this, we apply a non-refundable policy to specific service categories once work has started, to protect project quality and the resources committed on our side.

This page outlines when a refund is available, when it isn't, and how to request one.

24-Hour Grace Period

Every client has a 24-hour window from the time of payment to decide whether to proceed with the project, free of charge. Cancellations requested within this window — via email, phone, or live chat — are eligible for a prompt, full refund of the deposit paid.

After the Grace Period

Once the 24-hour grace period has passed, deposits and payments become non-refundable. No refund will be processed for cancellations requested 3–5 days or more after payment is made.

Clients may still request modifications to their existing service plan or project scope at any time — cancellation is not the only option if requirements change.

Exceptions to the Non-Refundable Policy

Refunds outside the 24-hour window are considered only in these circumstances:

• Delivery delays: the agreed delivery date in the contract/proposal is missed by us without a mutually agreed extension.
• Quality issues: the delivered work is demonstrably below the agreed scope or quality before public launch — clients must provide evidence, and our technical team will first attempt to resolve the issue before any refund is considered.

Services Covered by This Policy

This policy applies to all core service lines: website development, website design, SEO, digital marketing, web application development, and mobile application development.

Non-Refundable Items

The following are non-refundable under any circumstance, once incurred:

• Third-party costs already paid on the client's behalf (domain registration, hosting, premium plugins/licenses, paid ad spend)
• Work already delivered and formally approved/signed off by the client
• Custom development work beyond the originally agreed scope, once started

How to Request a Cancellation or Refund

For cancellations, plan modifications, or refund requests, contact us directly — email is fastest for record-keeping, though phone and live chat are also available.

Email: hello@nexovah.com